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Strategic approaches for strengthening digital resilience

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When you pull the plug, the lights go off. Thankfully, in the “analogue world”, a backup power supply kicks in so that essential services can continue normally while we try to resolve the issue at hand.

When it comes to the digital world, things are not that simple.

The backup plan

When a simple programming error wreaked havoc in IT systems worldwide and India during the CrowdStrike global IT outage, the company was able to quickly provide a remedy, albeit an unscalable remedy that required a manual reboot of affected machines.

Imagine a scenario where they were still struggling to identify the cause of the issue. How would customers mitigate the issues? Do they have “digital backup power”?

Our smartphones have multiple chat, messaging, email, banking, and browser apps. But why? If one goes down, we can quickly switch to another without downtime. What we are doing is building digital resiliency on our mobile devices.

What is digital resilience?

Digital resilience refers to an organisation’s ability to adapt, recover, and maintain its essential functions and integrity in the face of challenges, disruptions, and cyber threats in the digital environment.

In today’s hyper-connected world, when technology fails, we encounter major problems such as losing access to banking services, air travel disruptions, being unable to perform regular chores like purchasing groceries, etc. With a population of 1.4 billion people, the scale of the problems increases significantly, leading to increased costs.

According to a report, the median cost of IT outages at Indian organisations stands at around Rs 520 crore per year.

What can compromise an organisation’s digital resilience?

There are a variety of threats that can disrupt IT services. Outages can result from power failures, hardware issues, software glitches, and human errors. Cybersecurity attacks, such as software supply chain exploits, paid “as-a-service” attacks, and Gen AI-based attacks, can also bring down IT services. Finally, disruptions can also result from issues with cloud providers or third-party vendors.

Role of the government in preserving business continuity

Governments worldwide are setting up various regulations and acts to prioritise digital resilience.

On April 30, 2024, the Reserve Bank of India (RBI) released an updated Guidance Note on operational risk management and operational resilience. The guidance emphasises the importance of sound operational risk management for financial institutions, stressing the need for proactive identification, assessment, and management to strengthen operation resilience, and safeguard against potential risks and losses.

Singapore’s central bank, the Monetary Authority of Singapore (MAS), has business continuity management guidelines to help financial institutions be resilient against service disruptions arising from IT outages, pandemic outbreaks, cyberattacks and physical threats.

Singapore also has a Cybersecurity (Amendment) Bill, which requires the owners of critical services to report a wide range of cybersecurity incidents.

In Europe, the Digital Operational Resilience Act (DORA) is a regulatory framework for the financial sector on digital operational resilience, whereby all financial firms need to ensure they can withstand, respond to, and recover from all types of IT-related disruptions and threats.

In the US, the Cybersecurity and Infrastructure Security Agency (CISA) has a Resilience Services Branch that provides guidance to secure and enhance the resilience of the nation’s critical infrastructure systems.

However, regulations alone can’t fully ensure business continuity. Organisations must also make informed IT decisions when developing their IT strategy.

What can organisations do to improve their digital resilience posture?

First and foremost, organisations need to be able to make IT choices with ease. Consolidating with one IT vendor can ease engagement and perhaps, reduce costs. However, it can also increase software concentration risk, since you have put all your eggs in one basket.

A smarter choice would be to adopt a multi-vendor strategy for key software infrastructure powering your essential services, for example, leveraging more than one type of Operating System for your servers or using more than one distribution of Kubernetes for your containerized applications.

In this way, you can quickly switch to alternate solutions during disruptions.

Secondly, organisations should leverage open, interoperable, and vendor-agnostic solutions that provide flexibility to adopt different vendor solutions and not be locked in to a particular vendor. It enables them to create IT architectures that support digital resiliency.

Thirdly, ensure that your infrastructure is sized appropriately. For example, the RBI has emphasised the need for banks to invest adequately in IT infrastructure as per business growth and transaction volume to reduce the frequency of IT outages. 

Next, frameworks must be established to identify mission-critical services and operations and develop an alternative technology stack for them.

Finally, ensure that there is ready access to technical expertise to support the IT infrastructures.

IT outages are part and parcel of the digital world. What’s important is that organisations have sufficient IT choices that enable them to respond quickly and withstand such disruptions.

Vishal Ghariwala is the Senior Director and CTO – Asia Pacific at SUSE.

(Disclaimer: The views and opinions expressed in this article are those of the author and do not necessarily reflect the views of YourStory.)





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The Worst Computer Virus of All Time: A Digital Plague Still Spreading

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Imagine opening an email on a seemingly ordinary day, only to unknowingly unleash a digital monster that would wreak havoc across the globe. This is the story of MyDoom, the worst computer virus in history, responsible for over $55 billion in damages over the past 20 years. Despite extensive efforts to trace its origins, the identity and motives of its creator remain a chilling mystery. Let’s explore how this cyber nightmare continues to haunt the digital realm, infecting machines at an astonishing rate of 1.2 billion emails annually in 2025.

The Birth of MyDoom: A Day That Shook the Internet

It all began on January 26, 2004, when people worldwide started receiving peculiar emails. The subject lines varied, but the message inside often read: “I’m just doing my job, nothing personal, sorry.” Attached to these emails was a file, which, when opened, unleashed a worm into the victim’s computer. This wasn’t just another malware; MyDoom was a highly sophisticated piece of code designed to exploit vulnerabilities with ruthless efficiency.

Within hours, infected computers began sending copies of the worm to every email address in their contact lists. The sheer scale of its impact was unprecedented: within its first year, MyDoom was responsible for 25% of all emails sent globally.

How MyDoom Operates: The Anatomy of a Digital Menace

mydoom

MyDoom’s core functionality was deceptively simple yet devastatingly effective:

  1. Rapid Self-Replication: Once activated, the worm scanned the infected computer for email addresses, sending itself to as many recipients as possible.
  2. Botnet Formation: Infected machines were added to a vast botnet—a network of compromised computers under the control of the virus creator.
  3. DDoS Attacks: MyDoom leveraged this botnet to launch Distributed Denial of Service (DDoS) attacks on major websites and servers, disrupting operations for businesses and governments alike.

Economic Fallout: A $55 Billion Digital Disaster

The financial toll of MyDoom is staggering. Direct damages, such as lost productivity and system downtime, combined with indirect costs like reputational harm, have amounted to over $55 billion. This makes MyDoom the most expensive malware outbreak in history.

To put this into perspective, the damages caused by MyDoom exceed the GDP of several small nations. Companies scrambled to enhance cybersecurity measures, while governments issued warnings to prevent further spread—yet the worm persisted.

The Unsolved Mystery: Who Created MyDoom?

Despite a $250,000 bounty offered by Microsoft for information leading to the arrest of its creator, the identity of MyDoom’s developer remains unknown. Speculations range from rogue hackers seeking fame to organised cybercriminal groups. Some even theorise it was a state-sponsored attack.

The cryptic apology in the email message (“I’m just doing my job”) adds an eerie layer to this mystery. Was it a disgruntled employee or a cyber vigilante? The truth, much like the worm itself, remains elusive.

MyDoom in 2025: A Virus That Refuses to Die

Two decades later, MyDoom is still active, sending approximately 34 million emails daily. Advances in cybersecurity have made it harder for the worm to spread, yet its persistence highlights the challenges of eradicating legacy malware. MyDoom has become the digital equivalent of a cockroach—annoying, resilient, and seemingly indestructible.

A Digital Plague for the Ages

MyDoom’s story is a cautionary tale of how one piece of malicious code can upend the digital world. Its continued activity is a reminder that the internet, for all its advancements, remains vulnerable. While cybersecurity experts work tirelessly to outsmart the next big threat, MyDoom lurks in the shadows, a relic of the early 2000s that refuses to fade away.

As we advance into an era of AI-driven technologies and quantum computing, let’s not forget the lessons MyDoom has taught us: in the digital battlefield, complacency is not an option. So, the next time you receive an email that seems “off,” think twice—it might just be MyDoom knocking on your inbox.





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GrayQuest raises Rs 80 Cr in Series B funding round

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Fintech startup GrayQuest  has raised Rs 80 crore ($9.3 million) in its latest Series B equity funding round.

The fintech company, which focuses on building digital financial solutions for India’s education ecosystem, has bagged the funding from IIFL Fintech Fund, Claypond Capital (Family Office of Dr. Ranjan Pai), and existing investor Pravega Ventures.

The company plans to utilise the capital to further enhance its technology platform and significantly scale its distribution to educational institutions across the country.

“We have had quite a journey from the initial days of pitching a radically new way of collecting fees at institutions to our solutions slowly becoming a must-have for educational institutions across the country. We are thankful for the trust and conviction shown by some of India’s most respected investors to partner with us in this journey as we continue to focus our efforts on building innovative solutions that will make a significant positive impact to the lives of our customers across the education ecosystem,” said Rishab Mehta, Founder and CEO, GrayQuest.

Founded by Rishab Mehta in 2017, the Mumbai-based startup offers educational institutions a unified payments platform to enable them to digitize and boost their fee collection. Its platform enables institutions to offer their students and parents multiple payment options, including a monthly payment option to pay their annual education fees without bearing any extra costs.

“India’s education ecosystem is one of the world’s largest, with over $120 billion of education fees paid annually. However, there has been little innovation in recent decades, especially compared to similar ecosystems that have embraced digital payments. We were impressed with the category leadership and the impact GrayQuest solutions were having on some of India’s leading institutions across the country and are thrilled to partner with them on this journey,” added Mehekka Oberoi, Fund Manager, IIFL Fintech Fund.

 

 

 





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Construction solution startup Nirmaan closes seed funding round led by Equanimity Investments

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Nirmaan, a B2B managed marketplace focused on the construction materials sector, has closed its seed funding round led by Equanimity Investments. The company will use the capital to fuel its technological infrastructure, expand to new regions, and diversify its product categories.

The Kolkata-based firm aims to transform the fragmented construction materials market by leveraging technology to connect manufacturers with retailers. Launched initially by offering sanitaryware, the startup has already served more than 1,000 unique retailers within an 80-km radius of the city.

Targeting suburban metros and Tier-II/III towns in the country, Nirmaan addresses significant distribution gaps in these regions.

Rajesh, Managing Partner at Equanimity, stated, “Mayank and Manish bring decades of extensive expertise in supply chain management and possess a profound understanding of the challenges encountered by manufacturers and retailers. The construction materials industry remains highly fragmented, with national players capturing less than 50% of the market, and regional brands having an even more limited presence. We are delighted to collaborate with them as they expand their product portfolio and extend their presence across diverse geographies.”

Some of the key challenges in the sector include manufacturers facing an opaque value chain, limited market reach, and inefficient communication with retailers. Conversely, retailers struggle with brand and product discovery, frequent order fulfilment failures, and delays in delivery timelines. These challenges often lead to excessive inventory stocking, which ties up critical working capital.

Founded by Manish Maheshwari and Mayank Bhawsinghka, the platform helps manufacturers increase market reach and build brand visibility. For retailers, the solution includes a unified platform for faster discovery and procurement, enabling smaller and more frequent restocking. Through a mobile app, retailers can reduce minimum order quantities, free up working capital, and streamline their product discovery processes.





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