Startup
Swiggy sees profitability a year away as fierce competition prompts infra investment
Sriharsha Majety, MD and Group CEO, Swiggy believes the company is still relatively in the early stages when it comes to its quick commerce penetration.
“As you can see in our Q2 results, we have seen some strong order volume growth…,” he noted in the post-earnings call. The company has an ambitious target of increasing its dark store count, doubling by the end of FY25 from 523 at the end of FY24.
Moreover, with increased competition, there is stress on a few line items including marketing spends and pricing. “With increased competitive intensity, I think we may see some acceleration in overall category growth versus originally planned and that’s kind of why you see us going aggressively behind store expansion in the forecast,” explained Majety.
At the consolidated group level, Swiggy expects to achieve positive adjusted EBITDA by October-December 2025, raising questions on the company’s ‘conservative’ timeline for profitability considering its core food delivery business is already profitable on an adjusted EBITDA level.
“We have been able to showcase an improved trajectory in our contribution margin profile for Instamart with better utilisation and cost reduction in the business, as well as increasing take rates. I think Harsha talked about some of the near-term competitive intensity we have seen. We are also significantly expanding our dark-store infrastructure network in the near term. All of that is factored in our overall guidance of CM (contribution margin) breakeven in another four quarters, or the December quarter of 2025,” explained Rahul Bothra, Chief Financial Officer at Swiggy.
Swiggy, which listed on domestic bourses less than a month ago, did not share its internal metrics for market share, saying heightened competition from both existing and new players makes it harder to pin down market share numbers.
Peers in the quick commerce space have been shifting their focus towards rearranging their captables, with domestic investors navigating FDI rules. While Zomato and Zepto have raised close to $1 billion, with their latest rounds being led solely by domestic inventors, Swiggy has been treading against the current with its focus on a marketplace model.
“I think the business model (marketplace model for quick commerce) is well established. I think there is the opportunity to do an inventory-led model but we don’t believe the economics of it justifies for us to be able to invest in that business expansion. So, for now, the model is well established,” added Bothra in a post-earnings call with the analyst.
Quick commerce
Swiggy Instamart, the company’s quick commerce arm, saw its take-rate improving, driven by advertising revenues as FMCG giants start looking at quick commerce platforms for advertising bucks.
These take rates, a representation of the percentage of earnings per order, are further expected to increase as user spend increases and Swiggy notches a higher additional revenue from business enablement services for merchant partners.
“We expect our steady-state take-rates and contribution margin to expand to 20-22% and 8-9% respectively, delivering a 4-5% adjusted EBITDA margin,” stated Swiggy in a shareholder letter.
“I think we are seeing increased take-up from the FMCG industry in this (advertising on Instamart) segment of the business. And overall, at a steady state, we expect it to be 6% to GOV,” noted Swiggy executive as Swiggy expects to double its dark store count to over 1,000 in the next four months.
“Today, there is a certain amount of subsidy that goes into the business, both through the subscription programme as well as getting users acquainted with this new service. Over time, there is an expectation that there will be a certain increase in the delivery fee,” explained Bothra.
Swiggy currently expects the contribution breakeven for Instamart by the third quarter of the next financial year and an adjusted EBITDA breakeven by the September quarter of 2026. Its top seven cities are already contributing positively, with 75% of the stores in these cities hitting profits.
Food delivery and Bolt
Swiggy Bolt, which has now been scaled to 400 cities, dominated much of the conversation with analysts. Swiggy has been bullish on its 10-minute food delivery feature, Bolt, with the category already accounting for 5% of total food orders within two months of launch.
With major restaurants and almost all cuisines on the service excluding pizzas, Bolt has been seeing strong traction, piquing investor interest in the sustainable economics behind it.
“So, we are seeing Bolt’s AOVs (average order values) quite comparable to platform AOVs. And if they all work, there is a lot that still can happen on the front. So, this is not inherently a low AOV business,” said Rohit Kapoor, CEO of Food Marketplaces at Swiggy.
Swiggy’s core food delivery business clocked a profitable quarter driven by higher monetisation in advertising, reduction in delivery costs, and efficiencies from technology-led interventions.
While Swiggy currently sees its food business as being exhaustive in terms of geographic expansion, it is now increasing its emphasis on existing cities where new colonies are coming up. Moreover, it is also focusing on unlocking new use cases for users with home-cooked meal delivery service Daily, corporate accounts, and Bolt.
“So, one of two things could be that these (food delivery, quick commerce and dine out) sectors are more insulated from some of the slowdown discussion that is happening. Or within the food space itself, online delivery is slightly pacing ahead of overall food market growth,” noted Kapoor on the broader consumption slowdown.
Swiggy also clarified it is not getting into the sports business in any significant way, rather it formed a subsidiary to acquire the rights of Team Mumbai in the World Pickleball League. Earlier today, Swiggy announced the incorporation of a new subsidiary with a share capital of Rs 1 lakh.
Swiggy’s operating revenue increased to Rs 3,601.4 crore during the July-September 2024 quarter, up from Rs 2,763.3 crore earned. During the same period, it managed to rein in its losses to Rs 625.5 crore from Rs 657 crore in the previous year.
Startup
Beyond the Rs 35 crore: Why MapmyIndia’s governance crisis won’t end here
Even if MapmyIndia gives up its plans to invest ₹35 crore in the business-to-consumer (B2C) venture of its former CEO, market analysts say it won’t wash away the stains on the company’s reputation or fix its deeper governance problems.
The controversy stems from CE Info Systems’ recent exchange filing about its CEO Rohan Verma. According to the filing, Verma would leave MapmyIndia to start a new business-to-consumer (B2C) venture. What caught investors’ attention was the investment structure: CE Info Systems, MapmyIndia’s parent company, would invest in this new venture through two channels—first taking a minority 10% stake for ₹10 lakh, and then providing a much larger investment of ₹35 crore through compulsory convertible debentures (CCDs). This meant Verma would retain 90% ownership of the venture while accessing significant funding from the listed company.
CCDs are a combination of debt and equity that can later be converted into equity shares. They are commonly used by startups seeking capital while maintaining control over equity distribution.
Shriram Subramanian, Founder of proxy advisory firm InGovern Research Services, cuts through to the real issue. “The promoters have misunderstood that the Rs 35-crore investment to support the B2C business is the concern for minority shareholders. On the contrary, it is the 90% promoter ownership of a business that was incubated and will derive all resources from the listed company, that is the concern,” he points out.
He further warns that “investors will always suspect that funds from the listed company will be used on the sly.”
This structure means any profits would benefit the promoter, while the listed company bears the operational costs and risks.
Deepak Shenoy, Founder and CEO of Capitalmind, a SEBI registered portfolio manager, drives home the governance red flag: “The issue is of governance because now shareholders cannot participate in the growth of the consumer business. Therefore, most of the value added that’s created in the consumer business is lost essentially.”
For MapmyIndia, founded in 1995 by husband-wife duo Rakesh Varma and Rashmi Verma, the fallout has been severe. Subramanian delivers a stark assessment: “Reputation and goodwill with investors built over 30 years has now been lost. Investors that consider good governance will not touch the company with a bargepole.”
Market impact
The market’s verdict was clear. CE Info Systems’ shares hit a 52-week low of Rs 1,534 during Tuesday’s trading, before closing at Rs 1538.65 on BSE. The decline extended losses from Monday, following the weekend announcement and subsequent conference call. They were trading at Rs 1,560.75 at 12:20 pm on Wednesday.
During the Monday conference call, the company described its consumer business as a “distraction,” suggesting the separation was intended to protect MapmyIndia’s profit and loss statement from the new venture’s losses. This comes as MapmyIndia reported an 8.2% drop in consolidated net profit at Rs 30.3 crore, despite revenue from operations climbing 14% to Rs 103.7 crore in the quarter ended September 30, 2024.
While Rohan Verma told The Economic Times that he’ll fund the B2C venture himself instead of taking the Rs 35 crore from the parent company, experts say the company’s approach to its consumer business needs rethinking.
Queries sent by YourStory to Rohan Verma were unanswered at the time of publishing this copy.
Alternative solutions
The company’s rationale for separating the B2C business hasn’t convinced investors. Shenoy dismisses the current reasoning as weak and points to the Jio Financial-Reliance model as a better solution: “If you wanted to separate it because it has low margins, you should demerge it and get all shareholders to own a part of it. Those shareholders can then sell those shares whenever they want.”
He elaborates that a demerger would allow the business to develop independently and raise additional capital without impacting the parent company’s margins. “The business can take new hues and not be consolidated with the current business because it is demerged. Therefore, there is no fear that those margins will come and impact the parent company. You will be able to build that business independently and raise more money independently,” he explains.
Subramanian says, “If they wanted to spawn a B2C business it should have been spun off as a 100% subsidiary and external capital raised in that subsidiary.” This structure would ensure the venture remains under CE Info Systems’ control, rather than being primarily owned by Rohan Verma as initially proposed.
He also emphasises accountability: “The board of directors, especially the independent directors, are accountable for signing off on such a structure.”
Startup
Meet the 10 companies that have made an impact in 2024
Economic tides may ebb and flow, but India’s entrepreneurial ecosystem is poised for continued growth. Rising digital connectivity and tech investment are set to help India’s startup ecosystem grow 2.6 times by 2030.
Amid new market trends, business challenges, and opportunities, a few companies are emerging as game changers and helping shape tomorrow’s landscape today. Whether it’s through innovation, strong leadership, or delivering what customers need, these 10 companies have stood out in 2024.
The Green Chapter
Founded in 2018 by mother-daughter duo Anchal and Aanvi Jain, The Green Chapter is all about eco-ethical choices and supporting local artisans. It makes sustainability effortless with a range of planet-friendly products. From seed paper notebooks and bamboo travel kits to cork-based office essentials like file folders and yoga mats, every product is crafted with care for the environment. The company’s handmade crochet bookmarks and flower bouquets, created by local artisans, add a personal touch to sustainability. The Green Chapter, which represented India’s eco-friendly collection and sustainable products on a global stage in Milan, also offers zero-waste hotel amenities kits and unique corporate gifting options.
Bordoloi Biotech
Dr Binoy K Bordoloi, Founder of Bordoloi Biotech, is a pioneering scientist and entrepreneur with over 35 years of experience in medical devices and pharmaceuticals. He developed HerboJoint (India) and HerboCare (USA), integrating Ayurvedic wisdom with modern science. Bordoloi’s innovations in peritoneal dialysis and wound management have earned multiple patents. He authored Naamghar in America, highlighting the neo-Vaishnavite Guru Sankardeva’s prayer house. His contributions extend to community service, including leadership roles in cultural organisations and philanthropic efforts in Assam and North America.
Cake2homes
Cake2homes, founded by Hemin Shah in 2017, has rapidly grown into one of India’s leading gifting delivery services. Specialising in cakes, flowers, and gifts, the company operates in over 150 cities, offering tailor-made packages for every occasion. Known for its punctuality and exceptional service, Cake2homes fills a significant gap in the market, ensuring timely and high-quality deliveries. From humble beginnings, Shah has navigated the company through challenges, including financial struggles and personal setbacks. Cake2homes, a trusted name among households and corporate clients, has a strong online presence, and continues to make every celebration special.
HSW Embroidery Machines
Founded in 2013, HSW Embroidery Machines is a rising brand in the embroidery industry. An emerging name in India, the company has revolutionised traditional embroidery by transforming intricate, time-consuming handwork into seamless, machine-powered creations with cutting-edge technology. HSW has a presence abroad, and has also impacted global markets. Notably, it has enhanced the lives of over 4,000 women, empowering them to achieve financial independence and better lifestyles. HSW believes in creating “embropreneurs”, combining tradition with technology to transform the embroidery industry with passion and purpose.
Bibliophiles
Bibliophiles is a brand that crafts premium personalised school supplies for children aged 0-7 years. The company’s range includes personalised labels, stationery, apparel accessories, activity kits, and books, all designed with positive parenting principles in mind. Bibliophiles focuses on reducing screen time, fostering empathy, enhancing a sense of belonging, and promoting well-rounded growth in children. Rooted in real parenting insights, its child-safe, practical, and attractive products support meaningful early childhood development. In just one year, Bibliophiles has served over 25,000 customers, built a 5,000-strong mothers’ community, and gained 22,000 followers.
Contetra
Contetra Private Ltd, led by ex-Big 4 consultants, specialises in finance transformation for MSMEs and mid-size companies. The services it offers include ERP consulting for successful implementation and ROI optimisation (ERPNext, Odoo, SAP, Oracle, Microsoft), virtual CFO services to drive MSME growth with real-time performance insights, GAAP Advisory for IFRS/Ind AS/US GAAP compliance, process excellence to streamline MIS and AR/AP cycles, and upskilling and resourcing to empower finance teams.
Rangreli
Started in 2015 by Prashant Sharma and Kumarika Singh, Rangreli has grown into a beloved home decor brand that is celebrated for its artistic nameplates for homes and offices. The catalogue, which blends functionality with artistry, includes a stunning range of lamps, wall art. and serve ware. Rangreli aims to be an A-to-Z solution for home decor and custom gifting. From hand-painted nameplates and Pichwai-inspired wall art, to table lamps and serve ware, it transforms homes into artistic havens. With 20,000+ loyal customers, Rangreli has thrived through its D2C model and makes handcrafted elegance widely accessible.
Teachnook
Kajal Dave, Co-founder, Teachnook, began her journey in Amsterdam, where she completed her master’s in business. Driven by a vision to provide quality education at minimal costs, she explored online education with Teachnook. Over three years, she has scaled Teachnook’s operations, achieving remarkable revenue growth and establishing a thriving workforce. Now, with her new venture, Launch Ed, Dave is revolutionising the e-learning world by introducing cutting-edge initiative programmes like SaaS career training, global internships, and research paper mentorship, pioneering paths that redefine what online learning can achieve.
Xtraminds Digital Solution Ltd
Mamta Kumari is a serial entrepreneur and digital marketing strategist with a proven track record. Currently, as Co-founder and marketing head of Xtraminds Digital Solution Ltd, she helps her clients devise effective digital marketing strategies for growth. She believes that “nothing matters more than the ROI” for her clients, and she has helped D2C and B2B clients from India, the US, Canada, Australia, and the Middle East grow their sales by 10X. A Delhi University graduate with 9 years of experience, she has founded and led marketing for companies such as Keeto and Twofold IT Solution.
Eewa Farms
Eewa Farms was born out of Founder Saurabh Arora’s deep concern for the chemicals in our food and groundwater contamination. Disturbed by these realities, and after 20+ years in the corporate world, he set out to bring professionalism and purpose to farming. Drawing from a decade of exploring sustainability and visiting 70+ farms, he built a venture focused on residue-free, nutritious produce through hydroponics. With strong family support and a dedicated team, Eewa Farms leads the way in clean, responsible, ethical, and innovative agriculture for a healthier future.
Startup
White collar hiring activity rises by 2% in November: Report
White-collar hiring activity reported a modest 2% growth in November compared to the same month last year, mainly driven by sectors including oil and gas, artificial intelligence-machine learning (AI/ML), FMCG among others, a report said on Tuesday.
Naukri JobSpeak Index, an indicator of white-collar hiring activity, reported modest trends in November, coming in at 2,430 points, reporting a 2 % year-on-year growth.
This positive trend is driven by strong growths in key non-IT sectors like Oil and Gas (16 %), Pharma/Biotech (7 %), FMCG (7 %), and Real Estate (10 %), alongside sustained momentum in emerging domains like AI-ML (30 %) and global capability centres (11 %), the report said.
The IT sector remains steady, registering a flattish trend compared with last year.
In November, standout performers included Oil and Gas (14 %), Artificial Intelligence-Machine Learning (20 %), FMCG (6 %) and GCCs (4 %), highlighting the continued buoyancy in these domains.
Other sectors witnessed moderation in hiring activity, largely expected during the festive season, it added.
The Naukri JobSpeak is a monthly Index representing the state of the Indian job market and hiring activity based on new job listings and job-related searches by recruiters on the resume database of Naukri.com.
Meanwhile, regarding geographic locations, cities in Rajasthan sustained remarkable resilience.
Jaipur (14 %), Udaipur (24 %) and Kota (15 %) emerged as notable bright spots, wherein Jaipur saw a 20 % year-on-year growth in hiring by Foreign MNCs, it said.
Towards the eastern end, Bhubaneswar was impressive with a 21 % YoY increase, it said.
“We typically observe muted trends on white-collar hiring during the festive period and the 2 % growth in November broadly reflects that. However, the combined October and November trends reflect good resilience. Additionally, the rise in non-IT fresher hiring is a good development with respect to the younger talent,” Naukri.com chief business officer Pawan Goyal added.
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