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Paytm focusing on consumer payments business: CEO

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Fintech firm Paytm’s immediate priority is to invest in its consumer payments business in an effort to recover lost user base following regulatory actions by the RBI, a top company official said on Sunday.

The RBI had restricted Paytm Payments Bank from accepting deposits or facilitating credit transactions in customer accounts, including prepaid instruments and wallets.

In August, Paytm sold its ticketing business to foodtech company Zomato for Rs 2,048 crore to sharpen its focus on core operations — payments and financial services distribution.

“Payments remain our primary business, and the merchant side continues to be strong. However, we lost a significant consumer base due to regulatory constraints. Moving forward, we aim to reinvest in the consumer payments business area,” Paytm CEO Vijay Shekhar Sharma said during an interactive session organised by the Calcutta Chapter of Young Indians, the youth wing of the Confederation of Indian Industry (CII).

Consumer payments encompass UPI payments, while the merchant side involves QR code transactions.

According to available company data, there was a sudden decline in monthly transactional user (MTU), dropping from 10.4 crore in January to 7.7 crore in May. The figure stood at 7.8 crore in June.

Conversely, on the merchant side, Paytm saw incremental growth, with the number of merchants increasing from 79 lakh in the June 2023 quarter to 109 lakh in the June 2024 quarter, it showed.

Sharma said the company is tapping into the Third-Party Application Provider (TPAP) business model.

It involves offering digital payments services to users via various platforms or applications. TPAPs collaborate with banks and financial institutions to facilitate transactions, providing a user-friendly interface for services such as UPI payments, bill payments and other financial transactions.





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Exicom acquires US EV charging company Tritium for Rs 310 Cr

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Home grown EV charging solutions firm Exicom has acquired US-based DC fast charging technology company Tritium for $37 million, or about Rs 310 crore, a senior company official said.

Exicom managing director Anant Nahata told PTI that the company is setting up a manufacturing unit in Hyderabad where it will use DC (Direct Current) fast charging technology of Tritium to develop solutions for electric vehicles.

The Hyderabad facility is expected to be operational by the end of 2025.

“This strategic investment highlights Exicom’s robust positioning in international markets and our commitment to expanding operational capabilities across diverse geographies. The comprehensive deal encompassing four key regions’ the UK, the Netherlands, the United States, and Australia’ amounts to $37 million,” Nahata said.

Exicom has absorbed the entire workforce of 300 people at Tritium in the company.

“With the integration of Tritium’s 300 talented individuals, Exicom will leverage synergies and drive innovation within the EV charging sector. This collaboration will further enhance our ability to deliver world-class solutions to our clients,” Nahata said.

Nasdaq-listed Tritium designs and manufactures proprietary hardware and software to make DC fast chargers for electric vehicles.

Nahata said that Tritium chargers are ideal for India’s challenging weather conditions where temperatures vary from -20 degrees Celsius to 55 degree Celsius and it will further improve the reliability and efficiency of Indian EV infrastructure.

Tritium’s clients include global brands like BP Pulse, ChargePoint, EV Connect, EVCS, and Shell Recharge, Nahata said.

Exicom claims to have 40% share in the EV residential charging and a 25% share in the EV public charging segments. Its automobile partners include MG, Tata, Kia Motors, Mercedes Benz, JBM, Volvo, Mahindra and Hyundai.

“Exicom has successfully acquired Tritium’s facility in Tennessee. We are dedicated to expanding our manufacturing footprint with an upcoming facility in Hyderabad, India, set to become operational by the end of calendar year 2025. This expansion will allow us to localise Tritium’s global expertise and address the increasing demand for innovative charging solutions,” Nahata said.

Exicom operates three manufacturing units and two research and development centres in India.





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L&T eyes role in NASA’s successor to the International Space Station

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After powering ISRO’s space missions for more than five decades, India’s largest engineering firm Larsen and Toubro has now set its eyes on the international market, particularly the next International Space Station.

L&T was earlier in talks with Jeff Bezo’s Blue Origin for supplying orbital launch capabilities and space habitat solutions but the negotiations ran into some difficulties.

“Some remnants of that discussion continue till today but now with NASA. So, we are also hopeful that when the US requires its next space station, Indian firms will have a role to play in the supply chain,” Vikas Khita, Vice President, L&T Precision Engineering and Systems, told PTI.

Khita, who was speaking on the sidelines of an industry meet organised by Geospatial World, said the firm was also interested in building space ports, space parks and manufacturing clusters, areas which are expected to get a boost considering the government’s opening up of the space sector for private participation in 2020.

“In commercial terms, we are looking at a fivefold increase in turnover by 2033 of the space economy and a large part of this increase is to come from the upstream and the downstream sectors,” he said.

L&T has been involved in the production of a range of hardware for every project of ISRO, including the Chandrayaan, Gaganyaan, and Mars Orbiter missions.

The Hindustan Aeronautics Limited-L&T consortium is also producing five Polar Satellite Launch Vehicles (PSLV), marking the industry’s maiden foray in building rockets for the space agency.

The engineering firm is also learnt to have evinced interest in the Small Satellite Launch Vehicle (SSLV), as ISRO is all set to transfer technology of the newly developed rocket to the private industry.

India is set to play a significant role in the future space economy, aiming to capture about eight per cent of the global market by 2033. The global space industry is projected to be worth around $1.8 trillion by 2035.

India’s space economy is also expected to grow from its current value of around $8.4 billion to $44 billion by 2033.





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The truth about artificial intelligence with Dr Alok Aggarwal

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Dr Alok Aggarwal pioneered the concept of ‘knowledge process outsourcing (KPO)’, co-founded Evalueserve (4000+ employees), founded IBM’s India Research Laboratory, and founded Scry AI that builds proprietary AI products for enterprises globally.

He has published 125 research articles, taught 2 courses at the Massachusetts Institute of Technology (MIT), and has a Ph.D from Johns Hopkins University and a B.Tech from the Indian Institute of Technology (IIT) Delhi.

In this conversation with Pankaj Agarwal, with insights drawn from his book The Fourth Industrial Revolution in 100 Years of AI from 1950 to 2050, Dr Alok Agarwal presents a compelling argument for why AI is not just another technological trend but a catalyst for a new industrial revolution. He delves into the history of industrial revolutions to understand what makes AI stand out.

From steam engines to CPUs, each era has been marked by inventions that transformed societies. This episode offers a thorough analysis of how AI compares to these past innovations, while also cautioning against the hype that surrounds it.

For entrepreneurs, the episode highlights the risks of getting caught up in the AI hype without developing robust intellectual property and suggests strategies for creating high-value AI products.

AI’s role in the Fourth Industrial Revolution

Dr Alok Aggarwal, with a remarkable career at IBM, and as the founder of E-ValueServe and Scry AI, has been at the forefront of AI’s growth.

“In every industrial revolution, multiple inventions come together to form new infrastructures,” Dr Aggarwal explains. “For example, in the first revolution, steam engines formed the backbone of change, while in the second, it was electricity. Today, AI is not only creating new infrastructure but is also interacting with other technologies like IoT, blockchain, and gene editing.”

AI stands apart from earlier industrial revolutions due to its ability to handle complex tasks that require reasoning and contextual understanding, making it a foundational technology of our time.

Dr Aggarwal elaborates, “AI is already being used in more than 2,500 operational use cases today, and by 2050, I believe we’ll see it applied in over 100,000 use cases.”

The hype and reality of AI adoption

Pankaj, the host, points out the excitement surrounding AI, particularly generative AI, and how tech leaders like Sundar Pichai have compared AI’s impact to that of electricity. He asks Dr Aggarwal whether AI will have a more pervasive impact than previous technological shifts.

Dr Aggarwal responds with cautious optimism, “There is a lot of hype around AI today, much like in the 1950s and 1980s. However, it is important to remember that all major inventions take time to integrate into society. Just as it took decades for electricity to reach half of the American population, AI adoption will also take time to mature fully.”

While the media focuses heavily on LLMs (large language models) and GPTs (generative pre-trained transformers), Dr Aggarwal stresses that we are still in the early stages of AI’s real-world applications.

“These models are excellent at generating text and fooling humans with their proficiency, but we haven’t yet solved the problem of how to fully integrate them into production-level systems,” he remarks.

AI’s impact across industries

The conversation then shifts toward the sectors that will be most affected by AI in the coming years. Dr Aggarwal outlines that virtually every industry and department within an organisation will experience AI’s influence, from finance and procurement to marketing and sales.

“AI is exceptional at classification and pattern recognition,” he explains. “In healthcare, for example, AI can differentiate between whether a person has skin cancer or not. In supply chain management, AI is already detecting water leaks and optimising delivery routes, while in banking, AI helps assess credit risks and improve fraud detection.”

One particularly exciting area that Dr Aggarwal highlights is intelligent document processing, which can transform industries such as insurance and legal services.

“So much data is trapped in paper documents and PDFs. AI can process and convert this unstructured data into usable information, saving companies time and money,” he says.

Challenges and opportunities for AI entrepreneurs

When asked about advice for AI entrepreneurs, Dr Aggarwal provides practical guidance on how startups can thrive in the AI space. He emphasises the importance of starting with small, specific use cases and ensuring the integration of subject matter expertise alongside machine learning.

“AI is not just machine learning. Startups must understand that AI requires both learning from data and the application of expert knowledge. A big reason why many startups fail is that they neglect to incorporate subject matter expertise into their systems.”

He also warns against falling into the trap of over-relying on open-source models without building proprietary intellectual property.

“You can’t just piece together open-source models and call it a product,” he cautions.

“To succeed, companies need to develop IP that gives them a competitive edge, such as improving accuracy by combining models or applying domain-specific knowledge.”

Looking ahead: AI’s future potential

As the conversation draws to a close, Dr Aggarwal shares his belief that AI will eventually play a more significant role in society than electricity, though it will take time to realise this vision fully. He notes that India, with its vast pool of software professionals and expertise in data annotation, is poised to become a major player in the global AI landscape.

In his parting thoughts, Dr Aggarwal emphasises the long-term nature of AI innovation.

“It may take another 10 to 15 years for AI to become truly pervasive, but when it does, the world will see it embedded in every facet of business and daily life. This Fourth Industrial Revolution is unlike anything we’ve seen before,” he concludes.

Timestamps

03:55 – Historical analysis of industrial revolutions

19:11 – The impact of AI on industries

34:05 – Navigating AI and intellectual property

45:27 – AI transforming services in India





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